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Customer Service & Inside Sales Representative

Customer Service and Inside Sales Representative

Department: Sales

Position Location: Office in Harrisburg, SD

Salary Range: $25 - $28 DOE + Inside Sales Commission

Job Summary

We’re looking for a confident communicator with a passion for people. As a key member of our Sales team, the Customer Service & Inside Sales role is all about building meaningful connections. This position focuses on proactive customer engagement—not pushy sales—through phone calls, texts, email, and social media. You'll work closely with leads and customers, supporting both our sales and production teams by creating a professional, high-touch experience from first contact to follow-up.

Duties & Responsibilities

  • Communicate with customers via phone, email, text, and social media to provide information, schedule estimates, and answer questions
  • Maintain CRM records and document interactions, concerns, and project details
  • Proactively nurture existing customer relationships to ensure satisfaction and repeat business
  • Conduct outbound outreach via calls, texts, and mailers using company-provided lead lists
  • Support sales and production teams with clear and timely updates
  • Refer complex issues to the appropriate team for resolution
  • Other duties as assigned

Required Skills/Abilities

  • Strong relationship-building skills
  • Upselling products and services
  • Confident on the phone with proper etiquette
  • Effective conflict resolution and problem-solving abilities
  • Demonstrated attention to detail and accuracy
  • Operate standard office equipment
  • Self motivated and goal driven
  • Organized, with strong time management
  • Excellent verbal and written communication skills
  • Customer Account Management

A plus if you have experience in:

  • Google Suite
  • Slack
  • Pipedrive

Education & Experience

Previous sales experience required

Physical Requirements

Ability to sit for long periods

Benefits

  • Medical, Dental, Vision, and Voluntary Term Life Insurance
  • Simple IRA with company match
  • Paid Time Off
  • 6 paid holidays per year

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